Privacy Policy for LingoLooper

Effective Date: 2024-01-26

Welcome to LingoLooper! We're excited to be a part of your language learning journey. Our Privacy Policy is designed to be straightforward and transparent, explaining how we handle your information. At LingoLooper, we take your privacy seriously and are committed to protecting your personal data with the utmost care and respect. Here’s what you need to know:

1. Who are we? 

LingoLooper is an innovative AI-powered language learning app that facilitates speaking practice in your target language with AI avatars in a virtual world, created by Lumi Labs AB, based in Gothenburg, Sweden. Our mission is to make learning languages engaging, fun and effective in order to help you speak your dream language with confidence.

2. What information do we collect? 

To enhance your learning experience, we collect the following information:

Name: When you apply for early-access at LingoLooper, and when you create a user profile in the app.

Email Address: When you apply for early-access at LingoLooper, and when you create a user account in the app.

Conversations with Avatars: In LingoLooper, your interactions with our AI avatars are under your control. Please be aware that the content of your conversations is transcribed into text. This transcription is essential for facilitating the conversation and enhancing your learning experience. Rest assured, we do not store any audio recordings; only the text transcripts are retained to improve your language practice.

The usage of our product: To improve app functionality and user experience, we collect information on what features you use and how you interact with the software.

Device information: this includes the Internet protocol (IP) address used to connect your computer to the internet, as well as the used internet browser, internet browser language and the computer’s operating system.

3. Why do we collect the information? 

Your data helps us provide a top-notch service:

Marketing & Communication: For updates and promotions.

Product Development: To continuously improve LingoLooper.

Quality Assurance: For a smooth app experience.

Conversation Services: To enhance interaction with avatars and give personalized feedback.

Legal compliance: To fulfill our legal obligations, including compliance with the General Data Protection Regulation (GDPR) for our users in the European Union. This includes ensuring the protection and proper handling of personal data in accordance with GDPR standards.

4. Who will your information be shared with?

We value your privacy. Your conversations are confidential. We share data only with necessary third parties:

Mailchimp: For email communications. You can opt out at any time.

OneSignal: for push notifications and messages from your LingoLooper avatar friends. You can opt out at any time.

Google Analytics: For website analytics.

Mixpanel: For app analytics.

Unity Cloud Diagnostics: For crash reporting.

OpenAI: For conversation services.

Azure Cognitive Service: For AI features.

5. How do we store and protect your information?

All information is stored on our servers in Europe. We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. We do our best to protect your personal information. However, transmission of personal information to and from our Sites and App is at your own risk. You should only access the services within a secure environment.

6. How do we communicate with you?

When you send us an e-mail, we use your e-mail address to get back to you. We will store your message and our reply for any future communication.

We use your e-mail to provide you with relevant information that complements our product offering. This can for example include a weekly summary or reminders. You can opt-out from this communication at any time in your profile settings.

When you accept to receive information about important updates on LingoLooper, we use your e-mail address to provide you with this information until you ask us to stop. You can opt-out at any time using a link at the bottom of each e-mail.

7. How can you review, update or delete the information we collect from you?

When you send us an e-mail, we use your e-mail address to get back to you. We will store your message and our reply for any future communication.

We use your e-mail to provide you with relevant information that complements our product offering. This can for example include a weekly summary or reminders. You can opt-out from this communication at any time in your profile settings.

When you accept to receive information about important updates on LingoLooper, we use your e-mail address to provide you with this information until you ask us to stop. You can opt-out at any time using a link at the bottom of each e-mail.

8. Do we make updates to this policy?

We may revise this policy to reflect changes in our services at any time. Significant changes will be communicated through the app or via email. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

9. Contact us

For any questions or requests regarding your data, please reach out by email to contact@lingolooper.com, or by post:

Danielle Karlsson

Hälleflundregatan 42,

42658 Västra Frölunda,

Sweden

10. Acceptance of This Policy

By using LingoLooper, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our app and website (and tell us why you disagree). Your continued use of the app and website following the posting of changes to this policy will be deemed your acceptance of those changes.

We're here to make language learning enjoyable and effective, and help you speak like a local. Thank you for choosing LingoLooper!